Denial of Service

DCL 2-5                                                 Denial of Service 

All Library services, including the use of computers and other electronic equipment, will be denied to any person with fines owed in the amount of twenty-five ($25) dollars or more, or any person with materials valued at twenty-five ($25) dollars or more which are sixty (60) days overdue.

Library service will also be denied to all family members living at the same address of any patron who has been denied service as outlined above.

The Library reserves the right to refer persons in Denial Status to law enforcement authorities if the person has committed the crime of library theft as outlined in RSMo 570-210.

Service may also be denied for other reasons, including, but not limited to bad address, abuse of services, Third-Letters, failure to provide adequate identification, or disruptive behavior within the library or on library property.

The Library Director, Assistant Director, and Branch Librarians shall have the right to modify this Denial of Service for hardship, and shall be able to restore library service to a patron, or family member, if a good faith effort is made to return materials, and pay fines, is shown. Any such adjustments will be fully documented and forwarded to the Library Director.

Library Patrons have the right to appeal any decisions made under this policy to Branch Librarians or the Assistant Library Director. If the Patron is unsatisfied with the results of that appeal, the appeal may be taken to the Library Director. If the person is still unsatisfied, he or she may appeal, either in writing or in person to the Dunklin County Library Board of Trustees for a final decision. (See Appeal of Denial of Service Policy DCL 2-6).